← Personal Accident
Claiming on personal accident
We lodge and follow up the claim for you at no extra cost. Here is exactly what happens and what we will need from you.
Report a claim: 0748 055 038Step by step
- 1Notify us within seven days of the accident.
- 2Send the police abstract where relevant plus medical reports.
- 3A doctor confirms the degree of injury for disability claims.
- 4The benefit is paid as a lump sum or weekly income.
Documents needed
- Completed claim form
- Police abstract where an accident was reported
- Medical report and treatment notes
- Receipts for medical expenses
- Employer's letter for loss-of-income claims
How long it takes
Medical expense claims in 14 days; disability benefits once the doctor confirms the degree of injury.
Delays almost always come down to missing paperwork, so send everything in one go and we will chase the underwriter daily until it is paid.
Common questions
Does it pay even if the accident was my fault?
Yes. Benefits are not based on blame, only on the injury sustained.
Is it valid outside Kenya?
Individual and family plans give 24-hour worldwide cover unless limited on the schedule.
Can it replace medical cover?
No. It only pays for accidents, so keep a medical plan for illness.