← Last Expense
Claiming on last expense
We lodge and follow up the claim for you at no extra cost. Here is exactly what happens and what we will need from you.
Report a claim: 0748 055 038Step by step
- 1Call our claims line at any hour.
- 2Send the death certificate or burial permit and the member's ID.
- 3We verify the membership immediately.
- 4Funds are released to the nominated next of kin.
Documents needed
- Death certificate or burial permit
- Copy of the deceased member's ID
- Next of kin's ID and mobile money or bank details
- Membership or policy number
How long it takes
Benefits are typically released within 48 hours of receiving the documents.
Delays almost always come down to missing paperwork, so send everything in one go and we will chase the underwriter daily until it is paid.
Common questions
How many people can I include?
Family plans cover spouse and children; extended plans add parents and parents-in-law.
Is the money paid to the family directly?
Yes, straight to the nominated next of kin by bank transfer or mobile money.
Does the benefit grow?
You can choose an annual increase option so the amount keeps pace with costs.