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Claiming on home insurance
We lodge and follow up the claim for you at no extra cost. Here is exactly what happens and what we will need from you.
Report a claim: 0748 055 038Step by step
- 1Tell us as soon as it is safe to do so.
- 2Report theft to the police and get an abstract.
- 3Share photos, receipts or valuations for the affected items.
- 4An assessor confirms the loss and settlement is paid to you.
Documents needed
- Completed claim form
- Police abstract for burglary or malicious damage
- Photos of the damage or the point of entry
- Receipts, warranties or valuations for the items lost
- Repair or replacement quotation
How long it takes
Small claims in 7–14 days; larger building claims after the assessor's report, usually within 30 days.
Delays almost always come down to missing paperwork, so send everything in one go and we will chase the underwriter daily until it is paid.
Common questions
Do I need to value my contents?
Yes, room by room. We help you build the list so you are not under-insured.
Is my phone covered outside the house?
Only under the All Risks section, where named items are covered anywhere in Kenya.
Who pays while my house is repaired?
The policy pays reasonable alternative accommodation up to the stated limit.